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FAQ

FAQ

Leasing Questions

Do I need an appointment? Do you take walk-ins?

No appointment is necessary to tour our community. However, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one-half hour prior to closing if you would like to tour the property. Everyone 18 years and over, must have a valid photo ID to tour the community.

Why do your prices have ranges?

Our apartment homes are priced individually based on the amenities and features.

What is the application fee and is it refundable?

Application fees are $40 per person 18 and older occupying the apartment. You may pay these online by credit card or with a personal check or cashier’s check. All application fees are nonrefundable.

How do I apply?

All applications are submitted online through the website. You can access the application by selecting "apply now" on the home page; or you can visit the Floor Plans, choose which one works best for you, and then click apply. You can view our available homes here.

Which utilities do I pay?

Residents will pay for sewer/water, heat, air, trash, electric, and internet/cable.

What is the security deposit?

Deposit amounts are based on combined household screening results for credit, criminal, rental history, and income. Deposits can range from $300 to two months' rent.

When is my rent payment due? What day of the month am I liable for a late charge?

Rent is always due on the 1st of the month, and a $100 late fee is assessed on the 6th of every month (even Sundays and holidays).

How can I pay my rent?

You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.

What kind of pets do you allow? How many pets may I have?

Up to 2 pets, cats or dogs, are allowed. Any number of pets living in the apartment will then require a non-refundable fee and monthly pet rent per pet. Breed and weight restrictions apply, please contact the office or visit our pet policy page.


Resident Questions

If I get a job transfer, can I break the lease?

Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is $1,500. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.

If I am part of the military and receive deployment or reassignment orders, can I break the lease?

Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.

How can I refer a friend?

If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.

If something needs to be repaired in my apartment, how do I report it?

You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.

There is a person who might be staying with me for a while, is that permitted by the lease?

Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in or staying longer than 2 days, they will need to fill out an application to be added to your lease agreement.

I will be moving out. What do I need to do?

We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.

Is Renters' Insurrance Required?

Yes! We have partnered with a national renter's insurance provider that offers a policy that meets our minimum requirements. For your convenience, you can enroll online at www.ePremiumInsurance.com or by calling 1-800-319-1390. If you enroll with ePremium, they will automatically send us your proof of coverage upon policy activation, so there is nothing further you would need to do. If you elect to obtain coverage from another insurance carrier, you will be required to provide proof of this coverage to the leasing office and the policy must meet our minimum requirements of $100,000 Liability Coverage and $10,000 Personal Property Coverage. Pheasant Run Apartments must be listed as an additional interested party or interested party on your renter's insurance policy:

Pheasant Run Apartments
PO Box 498067
Cincinnati, OH 45249

Do you have cable/Internet services?

Yes, Mediacom is our property's internet and cable provider.

Can I grill on the property?

We provide a grill near our resident picnic area!

I am locked out of my apartment/garage. What do I do?

If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. Please do not call emergency maintenance. You must call a locksmith if you are locked out after normal business hours.

I have lost my apartment and/or mailbox keys. What do I do?

If you have lost your keys, you may have new keys made at our office during business hours for a small fee.